Pursuant to the Personal Data Protection Law No. 6698 (“Law No. 6698”), your personal data such as identity, contact, customer transaction, legal transaction, and transaction security data are collected from you or third parties, either fully or partially automatically or non-automatically, in physical or electronic environments, in written or verbal form, provided they are part of a data recording system. These personal data are processed by Demsa İç ve Dış Ticaret Anonim Şirketi (“Company”) as the data controller within the scope detailed below.
Your personal data collected by us are processed based on the following purposes and legal grounds:
| Purpose of Data Processing | Data Category | Legal Ground |
|---|---|---|
| Execution of sales and after-sales support | Identity, Contact, Customer Transaction, Legal Transaction | Article 5/2-c of Law No. 6698: Necessary for the establishment or performance of a contract |
| Execution of goods/services production and operations processes | Identity, Contact, Customer Transaction | Article 5/2-c of Law No. 6698: Necessary for the establishment or performance of a contract |
| Execution of contract processes | Identity, Contact, Customer Transaction | Article 5/2-c of Law No. 6698: Necessary for the establishment or performance of a contract |
| Conducting activities in compliance with legislation | Identity, Contact, Customer Transaction, Transaction Security | Article 5/2-a of Law No. 6698: Explicitly stipulated by law |
| Execution of information security processes | Transaction Security | Article 5/2-ç of Law No. 6698: Necessary for the data controller to fulfill legal obligations |
| Conducting communication activities | Identity, Contact, Customer Transaction | Article 5/2-f of Law No. 6698: Necessary for the legitimate interests of the data controller without harming fundamental rights and freedoms of the data subject |
| Execution of customer satisfaction processes | Identity, Contact, Customer Transaction | Article 5/2-f of Law No. 6698: Necessary for the legitimate interests of the data controller without harming fundamental rights and freedoms of the data subject |
| Execution of storage and archiving activities | Identity, Contact, Customer Transaction, Transaction Security | Article 5/2-a and 5/2-f of Law No. 6698 |
Your personal data may be transferred to third parties under the following conditions:
| Legal Ground for Transfer | Purpose of Transfer | Recipient of Transfer |
|---|---|---|
| Article 8/2-a of Law No. 6698: Necessary for the establishment or performance of a contract | Transfer of necessary information to our business partners to fulfill our obligations under the service contract | Business Partners |
| Article 8/2-a of Law No. 6698: Necessary for the legitimate interests of the data controller without harming fundamental rights and freedoms of the data subject | Transfer of necessary information to our business partners for the execution of goods/services production and operation processes | Business Partners |
| Article 8/2-a of Law No. 6698: Necessary for the data controller to fulfill legal obligations | Conducting activities in compliance with legislation | Authorized Public Institutions and Authorized Private Entities |
As a data subject, you can submit your requests regarding your rights under Article 11 of Law No. 6698 by filling out the Personal Data Protection Application Form available on our website or by applying with a request that meets the minimum requirements set out in the Regulation on the Procedures and Principles of Application to the Data Controller through the methods below. The Company will conclude your application free of charge as soon as possible and within thirty days at the latest depending on the nature of your request. However, if the process requires an additional cost, a fee determined by the Personal Data Protection Board will be charged.
| Application Method | Application Address |
|---|---|
| Electronic communication via KEP | demsa@hs03.kep.tr |
| Communication sent from your registered e-mail address in our system or signed with a secure electronic signature or mobile signature | kisiselveri@demsagroup.com |
| Written application submitted in person or via notary | Kısıklı Cad. No:41 Altunizade 34662 Üsküdar/İSTANBUL |