User Guide

How can I purchase the products I like?

Select the color and quantity of the product you are interested in, then click the "Add to Cart" button. Once the product is added to your cart, a box will appear with the options “Continue Shopping” and “Complete Purchase.” If you wish to continue shopping, click the “Continue Shopping” button to keep browsing products. If you want to complete your purchase without adding any more items, click the “Complete Purchase” button to proceed to your cart.


On the cart page, you can change the quantity of the products, remove items from your cart, and view campaign discounts, shipping fees, VAT, and the total amount.


How do I specify my delivery address?

You can select your delivery address from the addresses you have previously saved or add a new address.


How can I make a payment?

After adding the products you are interested in to your cart and selecting your delivery address, you can proceed to the payment step by clicking the “Proceed to Payment” button. At this stage, you may place your order via bank transfer or complete your payment by choosing a suitable installment plan with your credit card.


How do I confirm my order?

Before confirming your order, please review your information in the "Order Summary" section and make any necessary changes. After ensuring that all the details you have provided are correct, read and accept the "Pre-Information Form" and the "Distance Sales Agreement" by checking the corresponding boxes, then click the "Complete Order" button to finalize your purchase.


How can I view my sales contract?

You can view all contracts related to your purchases made on www.longchamp.com.tr by accessing the relevant order in the "My Orders" page.


How can I correct possible errors during my order process?

Before completing your order, the products in your cart along with the VAT, shipping fee, and the total payment amount are clearly displayed in the "Order Summary" section. After reviewing the order summary, if you wish to make any changes:


Click the "Back" button to return to the Cart page to modify products or update quantities,

Click the "Edit" button to update your delivery information,

Or use the "Back" button to return to the previous step to change your payment method.

After making the necessary adjustments, you can continue your order process from where you left off.


Information regarding the protection of personal data

Due to electronic commerce transactions, www.longchamp.com.tr processes and keeps consumers’ personal information and data fully in compliance with the Personal Data Protection Law No. 6698 and maintains their confidentiality. Detailed information regarding the processing of your personal data is available on www.longchamp.com.tr.


Alternative dispute resolution mechanisms

In the event of a dispute related to their complaint, the consumer may apply to the Provincial and District Consumer Arbitration Committees and Consumer Courts authorized and competent within the monetary limits announced annually by the Republic of Turkey Ministry of Trade.