Trade Name: DEMSA İÇ VE DIŞ TİCARET A.Ş.
Mersis No: 0291021876000017
Tax ID No: 2910218760
Address: Kısıklı Cad. No:41 34662 Altunizade, Üsküdar / Istanbul – TURKEY
Phone: +90 444 89 94
Fax: +90 (216) 651 73 74
E-mail: longchamp@demsagroup.com
Bank Account: Akbank Kozyatağı Corporate Branch
Branch Code: 0799
IBAN: TR96 0004 6007 9988 8000 0652 59
Full Name / Company Name: @Model.FullName
Turkish ID No: @Model.IdentityNumber
Address: @Model.Delivery
Phone: @Model.Phone:
E-mail: @Model.Email
| Description | Quantity | Price (Including VAT) | Subtotal |
|---|---|---|---|
| @item.ProductName | @item.Quantity | @item.TotalPrice | @item.TotalPrice |
| Payment Method | @Model.PaymentType | ||
| Delivery Address | @Model.Delivery | ||
| Recipient | @Model.FullName | ||
| Billing Address | @Model.Invoice | ||
| Total (Including VAT) | @Model.GrandTotal |
The subject of this Distance Sales Agreement (hereinafter referred to as the “Agreement”) is to determine the rights and obligations of the parties in accordance with Law No. 6502 on the Protection of the Consumer and the Regulation on Distance Contracts regarding the sale and delivery of the products ordered electronically by the BUYER via the Seller’s website www.longchamp.com.tr , having the characteristics specified in the Agreement, and whose content and sale price are detailed in Articles 1.3 and 1.4 of the Agreement.
AThe BUYER acknowledges and declares that they have received all preliminary information regarding the fundamental characteristics of the products, sale price, payment method, delivery conditions, and their right of withdrawal, confirmed this information electronically, and subsequently placed the order. The pre-contractual information and invoice on www.longchamp.com.tr constitute an integral part of this Agreement. Upon placing the order, the BUYER is deemed to have accepted all terms of this Agreement.
The type, quantity, brand/model, color, and total price including all taxes of the product are as specified on the product page of the website www.longchamp.com.tr and on the invoice, which is an integral part of this Agreement. The SELLER is not responsible for pricing errors due to technical reasons. The pre-contractual information and this Agreement are sent to the BUYER’s email address provided to the SELLER. The confirmation of order receipt along with the order summary is also included in the same email.
3.1. In order for the BUYER to pay by credit card, the credit card information must be fully and accurately provided in the relevant section.
3.2. Payment can be made in a single installment or, depending on promotional campaigns, in multiple installments. In installment payments, the provisions of the agreement between the BUYER and the Bank apply. The Bank may offer more installments than selected by the BUYER and provide services such as installment deferral at its discretion.
3.3. Since installment sales are only possible with the Bank’s credit cards, the BUYER acknowledges that applicable interest and default interest provisions under the Bank’s credit card agreement shall apply.
3.4. In case of installment payments, refunds will be credited to the credit card used for the purchase according to the Bank’s procedures.
3.5. For payments made via bank transfer/EFT, the BUYER must send the order amount to the SELLER’s bank account listed in Article 1, including the order number in the explanation section, within 1 (one) business day from the order creation date. If this procedure is not followed, the SELLER has the right to cancel the order unilaterally without any penalty. The order will be processed by the SELLER after payment confirmation. The BUYER is responsible for any additional costs arising from bank transfer/EFT operations.
4.1. The product will be delivered to the address specified by the BUYER through the courier company contracted by the SELLER. The BUYER acknowledges that delivery to the address and the person present at delivery constitutes valid delivery. The SELLER is considered to have fulfilled its obligation even if the BUYER is not present at the delivery address. Any damages arising from late receipt or return of the product are the BUYER’s responsibility.
4.2. In case of product returns, the delivery fee is covered by the SELLER only if the return is made via the courier company announced on the website. Returns via other courier companies will be at the BUYER’s expense.
4.3. Delivery of the product is conditional upon confirmation of the Agreement by the BUYER and payment of the product price through the selected payment method. If payment is not completed or canceled in the Bank records, the SELLER is relieved from the obligation of delivery.
4.4. Delivery will be made within the period committed by the SELLER from the date the order is received, without waiting for the 30-day legal period. In cases of stock depletion, force majeure, or other extraordinary circumstances, the SELLER shall inform the BUYER.
4.5. If the SELLER has declared on the website that delivery costs for purchases exceeding a certain amount will be covered by the SELLER, then the delivery fee is the SELLER’s responsibility; otherwise, it is the BUYER’s responsibility.
4.6. Any additional costs arising from options such as gift wrapping added before order completion are the BUYER’s responsibility unless otherwise stated.
The BUYER is responsible for inspecting the product upon delivery and refusing damaged, defective, or broken products and having the courier record it. Otherwise, the SELLER is not liable, and the product is considered delivered in good condition. The BUYER is responsible for the care of the product after delivery. If the BUYER requests delivery through a carrier other than the SELLER’s contracted carrier, the SELLER is not liable for any loss or damage from that point onward.
The SELLER is responsible for delivering the product intact, complete, and in accordance with the order specifications, including any warranties and user manuals. If the product is to be delivered to a third party, the SELLER is not responsible if the recipient refuses delivery. The SELLER shall notify the BUYER within 3 (three) days if delivery becomes impossible due to any reason. The BUYER may then cancel the order, replace it with a similar product, or request delivery postponement. Refunds and returns will be processed within 14 (fourteen) days.
The BUYER may withdraw from the contract within 14 (fourteen) days without providing a reason or paying any penalty. Notification must be sent to the SELLER via fax, email, or phone, and the product must not be among non-withdrawable products listed in Article 8. The product must be returned to the SELLER or authorized person within 10 (ten) days of notification. Return shipping fees are covered by the SELLER if returned via the contracted courier. Original invoices must be returned; otherwise, VAT and other legal obligations cannot be refunded. Refunds are made according to the payment method used. Any damages due to improper use during the withdrawal period are the BUYER’s responsibility.
a) Goods/services subject to price fluctuations beyond the SELLER’s control.
b) Products made according to the BUYER’s requests or personal needs.
c) Perishable goods or goods with expiry dates.
d) Products whose protective packaging has been opened and cannot be returned for hygiene reasons.
e) Products mixed with other goods after delivery and cannot be separated.
f) Digital content, software, and consumables once the protective packaging is opened.
g) Subscriptions excluding newspapers and periodicals.
h) Contracts for accommodation, transport, car rental, food, entertainment, or leisure activities at a specified time.
i) Services or intangible goods delivered immediately electronically.
j) Services started with the BUYER’s consent before the withdrawal period ends.
The BUYER may submit complaints or requests verbally or in writing via the SELLER’s contact channels:
Customer Service Phone & Email:
444 89 94 – longchamp@demsagroup.com
In case of disputes arising from this Pre-Contractual Information, the Provincial and District Consumer Arbitration Committees and Consumer Courts are authorized within the monetary limits annually announced by the Ministry of Customs and Trade.
In case of any conflict or discrepancy between the Turkish and English texts, the Turkish text shall prevail. This document is for informational purposes only.