DISTANCE SALES AGREEMENT

ARTICLE 1 - PARTIES

SELLER INFORMATION

Company Name: DEMSA INTERNAL AND EXTERNAL TRADE INC.

Address: Kısıklı Cad. No:41 34662 Altunizade, Üsküdar/Istanbul

Mersis No:0291021876000017

Tax ID No:2910218760

Phone: +90 444 89 94

Email: longchamp@demsagroup.com

BUYER

The BUYER refers to the natural person who acquires, uses, or benefits from a Good or Service within the scope of this Distance Sales Agreement for purposes other than commercial or professional purposes.

ARTICLE 2 - SUBJECT OF THE AGREEMENT

The subject of this Distance Sales Agreement (hereinafter referred to as the “Agreement”) is to determine the rights and obligations of the parties under Law No. 6502 on the Protection of the Consumer and the Regulation on Distance Contracts, regarding the sale and delivery of products ordered electronically by the BUYER via the Seller’s website www.longchamp.com.tr , having the characteristics specified in the Agreement, and whose content and sale price are detailed in Articles 1.3 and 1.4 of the Agreement.

The BUYER acknowledges that they have received all preliminary information regarding the essential characteristics of the products, sale price, payment method, delivery terms, and right of withdrawal, has confirmed this information electronically, and subsequently placed the order, accepting the terms of this Agreement. The pre-contractual information and invoice on www.longchamp.com.tr constitute an integral part of this Agreement. Upon placing the order, the BUYER is deemed to have accepted all terms of the Agreement.

The type, quantity, brand/model, color, and total price including all taxes of the product are as specified on the product page of www.longchamp.com.tr and on the invoice, which is an integral part of this Agreement. The SELLER is not responsible for price update errors due to technical reasons. The pre-contractual information and this Agreement are sent to the email address provided by the BUYER. The email also includes an order receipt confirmation and order summary.

ARTICLE 3 - PAYMENT OF THE PRODUCT PRICE

3.1. To pay by credit card, the BUYER must fill in the credit card information completely and accurately in the relevant section.

3.2. Payment can be made in a single installment or, subject to campaigns, in multiple installments. Installment terms are governed by the agreement between the BUYER and the Bank. The Bank may offer more installments than selected by the BUYER and provide services such as installment deferral at its discretion.

3.3. Since installment sales are only possible with the Bank’s credit cards, the BUYER acknowledges that applicable interest and default interest provisions under the Bank’s credit card agreement shall apply.

3.4. For installment payments, refunds will be credited to the credit card according to the Bank’s procedures.

3.5. For payments made via bank transfer/EFT, the BUYER must send the order amount to the SELLER’s bank account listed in Article 1 within 1 (one) business day from the order creation date, including the order number in the explanation section. Failure to comply allows the SELLER to cancel the order unilaterally without any penalty. The order will be processed after payment confirmation. The BUYER is responsible for any additional costs arising from the transfer/EFT process.

ARTICLE 4 - DELIVERY OF THE PRODUCT

4.1. The product will be delivered to the delivery address specified by the BUYER through the courier company contracted by the SELLER. Delivery to the address and the person present constitutes valid delivery. The SELLER is considered to have fulfilled its obligation even if the BUYER is not present. Any damages from late delivery or return of the product are the BUYER’s responsibility.

4.2. In case of product returns, the delivery fee is covered by the SELLER only if the return is made via the contracted courier announced on the website. Returns via other courier companies will be at the BUYER’s expense.

4.3. Delivery of the product is conditional upon confirmation of the Agreement by the BUYER and payment of the product price through the selected payment method. If payment is not completed or canceled in the Bank records, the SELLER is relieved from the delivery obligation.

4.4. Delivery is made within the period committed by the SELLER from the date the order is received, without waiting for the 30-day legal period. The SELLER shall notify the BUYER in case of stock depletion, force majeure, or extraordinary circumstances.

4.5. If the SELLER has stated on the website that delivery costs for purchases exceeding a certain amount will be covered by the SELLER, the delivery fee is the SELLER’s responsibility; otherwise, it is the BUYER’s responsibility.

4.6. Any additional costs arising from options such as gift wrapping added before order completion are the BUYER’s responsibility unless otherwise stated.

ARTICLE 5 - DECLARATIONS AND COMMITMENTS OF THE BUYER

The BUYER is responsible for inspecting the product upon delivery and refusing damaged, defective, or broken products, having the courier record it. Otherwise, the SELLER is not liable, and the product is considered delivered in good condition. The BUYER is responsible for the care of the product after delivery. If the BUYER requests delivery through a carrier other than the contracted carrier, the SELLER is not liable for any loss or damage from that point onward.

ARTICLE 6 - DECLARATIONS AND COMMITMENTS OF THE SELLER

The SELLER is responsible for delivering the product intact, complete, and in accordance with the order specifications, including any warranties and manuals. If the product is delivered to a third party, the SELLER is not responsible if the recipient refuses delivery. If delivery becomes impossible, the SELLER shall notify the BUYER within 3 (three) days. The BUYER may cancel the order, replace it with a similar product, or request postponement. Refunds will be processed within 14 (fourteen) days.

ARTICLE 7 - RIGHT OF WITHDRAWAL

The BUYER may withdraw from the contract within 14 (fourteen) days without giving any reason or paying a penalty. Notification must be sent via fax, email, or phone to the SELLER, and the product must not be among non-withdrawable products listed in Article 8. The product must be returned to the SELLER or authorized person within 10 (ten) days. Return shipping fees are covered by the SELLER if returned via the contracted courier. Original invoices must be returned; otherwise, VAT and other legal obligations cannot be refunded. Refunds are made according to the payment method used. The BUYER is responsible for any damages caused by improper use during the withdrawal period.

ARTICLE 8 - EXCLUDED PRODUCTS AND SERVICES FROM THE RIGHT OF WITHDRAWAL

a) Products/services subject to financial market price fluctuations beyond the SELLER’s control.

b) Goods prepared according to the BUYER’s requests or personal needs.

c) Perishable goods or goods with expiry dates.

d) Products whose protective packaging has been opened and cannot be returned for health and hygiene reasons.

e) Products mixed with other goods after delivery and cannot be separated.

f) Books, digital content, and consumables once protective packaging has been opened.

g) Periodicals such as newspapers and magazines, excluding subscriptions.

h) Contracts for accommodation, transport, car rental, food, entertainment, or leisure activities at a specified date.

i) Services or intangible goods delivered instantly electronically.

j) Services started with the BUYER’s consent before the withdrawal period ends.

ARTICLE 9 - PERSONAL DATA PROTECTION AND PRIVACY POLICY

The SELLER fulfills its obligations under Law No. 6698 on the Protection of Personal Data (“Law”) as stated in the “Privacy and Personal Data Protection Principles” on www.longchamp.com.tr . Personal data is processed and protected under the legal grounds in Articles 5 and 6 of the Law. Detailed information is available on the website. The SELLER takes all reasonable administrative and technical measures to prevent unauthorized access, accidental loss, intentional deletion, or damage to personal data. Access is restricted to authorized personnel, and an authorization system ensures no excessive access is possible. The SELLER conducts and enforces audits to ensure compliance with KVKK.

ARTICLE 10 - REQUESTS, COMPLAINTS, AND LEGAL APPLICATIONS

The BUYER may submit complaints or requests verbally or in writing via the following channels:

Customer Service Phone and Email Information:

Email: longchamp@demsagroup.com

Phone: +90 444 89 94

Disputes arising from this Agreement fall under the jurisdiction of Provincial and District Consumer Arbitration Committees and Consumer Courts within the monetary limits annually announced by the Ministry of Customs and Trade.

In case of any conflict or discrepancy between the Turkish and English texts, the Turkish text shall prevail. This document is for informational purposes only.