DISTANCE SALES AGREEMENT

ARTICLE 1 - PARTIES

SELLER INFORMATION

Company Name: DEMSA INTERNAL AND EXTERNAL TRADE INC.

Address: Kısıklı Cad. No:41 34662 Altunizade, Üsküdar/Istanbul

Phone: 444 89 94

Email: longchamp@demsagroup.com

ARTICLE 2 - SUBJECT OF THE AGREEMENT

The subject of this Distance Sales Agreement (hereinafter referred to as the ""Agreement"") is the sale and delivery of the products, which have the features mentioned in Articles 1.3 and 1.4 of the Agreement, ordered electronically by the BUYER through the Seller’s website, www.longchamp.com.tr, and the determination of the rights and obligations of the parties in accordance with the Consumer Protection Law No. 6502 and the Distance Contracts Regulation.

The BUYER declares and acknowledges that they are aware of all the preliminary information about the products to be sold, including their basic characteristics, price, payment method, delivery conditions, etc., and that they have confirmed this information electronically before placing the order, and that they have ordered the product thereafter in accordance with the provisions of this Agreement. The preliminary information and the invoice on www.longchamp.com.tr are an integral part of this Agreement. Once the order is placed, the BUYER is considered to have accepted all the terms of this Agreement.

The type and nature of the product, quantity, brand/model, color, and total sales price, including all taxes, are as indicated on the product promotion page on the website www.longchamp.com.tr and in the invoice, which is considered an inseparable part of this Agreement. The SELLER is not responsible for price update errors arising from technical reasons. The preliminary information and provisions of this Agreement are sent to the BUYER’s email address as provided by the BUYER. The email also includes an order confirmation and a summary of the order.

ARTICLE 3 - PAYMENT OF THE PRODUCT PRICE

3.1. To make a payment with a credit card, the BUYER must fill in their credit card information completely and accurately in the relevant section.

3.2. The payment can be made in a single installment with a credit card, or it can be divided into installments depending on campaigns. In installment transactions, the relevant provisions of the agreement between the BUYER and the bank apply. The bank may apply more installments than the number selected by the BUYER through campaigns and offer services like installment deferral. These campaigns are at the bank’s discretion.

3.3. Since installment sales can only be made with the bank’s credit cards, the BUYER acknowledges and agrees to confirm the interest rates and late payment charges with the bank, and that the interest and late payment charges will be applied under the credit card agreement between the bank and the BUYER, in accordance with applicable laws.

3.4. If the payment is made in installments, any refund will be applied to the BUYER’s credit card in monthly installments, in accordance with the processes and applications of the bank.

ARTICLE 4 - DELIVERY OF THE PRODUCT AND DELIVERY METHOD

4.1. The product will be delivered to the person at the delivery address specified by the BUYER through the authorized cargo company selected by the SELLER. The BUYER accepts that if the product is delivered to the person present at the specified address, it will be considered as delivered to the BUYER. In case the BUYER is not present at the address during delivery, the SELLER is deemed to have fulfilled its obligation completely. Therefore, any damage resulting from delayed receipt of the product or costs related to the product being held at the cargo company or returned to the SELLER are the responsibility of the BUYER.

4.2. The delivery of the product is conditional on the BUYER’s approval of this Agreement and the payment of the product price through the payment method chosen by the BUYER. If the product price is not paid or is canceled in the bank records for any reason, the SELLER is no longer obligated to deliver the product.

4.3. The delivery will be made within the time specified by the SELLER, starting from the date the order is received by the SELLER, without exceeding the statutory 30 (thirty) day period. The SELLER must inform the BUYER if the product cannot be delivered on time due to stock shortages, unexpected events, force majeure, or other extraordinary circumstances such as adverse weather conditions or interrupted transportation.

4.4. If the SELLER declares that the delivery cost will be covered for customers making purchases over a certain amount, the delivery cost will be borne by the SELLER. Otherwise, the delivery cost is borne by the BUYER.

ARTICLE 5 - BUYER’S DECLARATIONS AND COMMITMENTS

The BUYER is responsible for inspecting the product before accepting it and not accepting damaged or defective products, such as those with dents, cracks, or torn packaging, and for having the cargo company official draw up a report. Otherwise, the SELLER will not accept responsibility, and the product will be considered as having been delivered without damage. The BUYER is responsible for taking good care of the product after delivery.

ARTICLE 6 - SELLER’S DECLARATIONS AND COMMITMENTS

The SELLER is responsible for delivering the product as solid, complete, and in conformity with the specifications mentioned in the order, along with any warranty certificates and user manuals. If the product is to be delivered to someone other than the BUYER, the SELLER is not responsible for non-acceptance by the recipient.

If the delivery becomes impossible, the SELLER must notify the BUYER within 3 (three) days from the date it learns of the situation. In such cases, the BUYER has the right to cancel the order, request a replacement with a similar product, and/or delay the delivery until the obstacle is removed. In case of cancellation, the paid amount and any documents will be refunded within 14 (fourteen) days.

ARTICLE 7 - EXERCISE OF THE RIGHT TO WITHDRAWAL

The BUYER may exercise the right to withdraw from the contract without providing any reason and without paying any penalty within 14 (fourteen) days of receiving the product. The right to withdrawal must be exercised by notifying the SELLER via fax, email, or phone within this period, and the product must not fall under the exceptions listed in Article 8. The product must be returned to the SELLER or the authorized person within a maximum of 10 (ten) days from the notification of the withdrawal. The return shipping cost will be covered by the SELLER. If the right to withdrawal is exercised, the original invoice must also be returned. If the invoice is not returned, VAT and other legal obligations cannot be refunded.

The refund will be made within 14 (fourteen) days after the notification of withdrawal is received, including the product price and any delivery charges, using the payment method the BUYER used to make the payment. The SELLER is not responsible for any delays in the refund process caused by the bank.

ARTICLE 8 - EXCLUDED PRODUCTS AND SERVICES FROM THE RIGHT OF WITHDRAWAL

a) Contracts for goods or services whose prices depend on fluctuations in financial markets beyond the SELLER's control.

b) Contracts for goods made to the BUYER’s specifications or personal needs.

c) Contracts for goods that are perishable or likely to expire.

ç) Contracts for goods with protective seals, such as packaging, tape, or seals, which have been opened after delivery.

d) Contracts for goods that, by nature, cannot be separated after delivery.

e) Contracts for digital content or computer supplies delivered after the seal is broken.

f) Subscriptions for newspapers, magazines, etc., except those provided under a subscription agreement.

g) Contracts for accommodation, transportation, car rental, food and beverage supply, and entertainment or leisure services.

ğ) Contracts for services performed immediately or intangible goods delivered to the BUYER instantly.

h) Contracts for services that begin with the BUYER’s approval before the end of the withdrawal period.

ARTICLE 9 - PROTECTION OF PERSONAL DATA AND PRIVACY POLICY

The SELLER may use the information provided by the BUYER through www.longchamp.com.tr in accordance with its ""Privacy Policy"" and ""Website Terms and Conditions"". The SELLER may store this information in a database. The SELLER may use the BUYER’s personal information for purposes such as statistical evaluation, campaign announcements, and providing personalized services. Personal information will not be disclosed to third parties except as required by law. The BUYER consents to the use of their personal data for advertising, promotion, marketing, and communication purposes, unless otherwise stated.

ARTICLE 10 - REQUESTS AND COMPLAINTS / LEGAL REMEDIES

The BUYER may submit any requests and complaints regarding the product and sales through the communication channels listed below.

Customer Service Phone and Email Information:

Email: longchamp@demsagroup.com

Phone: 444 89 94

In the event of any dispute arising from this Agreement, the provincial and district Consumer Arbitration Committees and Consumer Courts, as authorized by the Ministry of Customs and Trade, are competent within the monetary limits announced each year.